Terms and Conditions


Pay as you go classes cancellation policy

A session credit will be given for any pay as you go session booking if the cancellation is made 24 hours before the start date. If Bodymode cancels a class, you will be offered either a full refund, or a transfer to a suitable alternative booking. No refunds given to classes cancelled withing 24 hours.


If you wish to purchase a single class, 6 session pass or a personal session: select the class by description, i.e. Pilates, then select the level, date and time and click 'book'. from there you will be able to purchase your class straight away. If you do not pay within 30 minutes, your booking will be automatically cancelled and the space will be released again. No refunds given for unused passes.


Late arrivals for all sessions

Please arrive on time. It is important to be at class on time as it shows respect to the teacher and the other clients. Similarly, late arrivals (i.e. later than the scheduled start time) will unfortunately not be admitted, as this will disrupt the class in session. You will be charged for the session even if you are turned away for being late.


Mutliple Session Pass cancellation policy

No refunds given once purchased and you must use any cancelled classes within the 60 days expiry. If Bodymode cancels a class your pass will be extended. You can cancel your session on the day of the class and the session will go back onto the pass, but again you must use all sessions within 60 days*.  No refunds/credits given to classes cancelled within 24 hours.


Extra mileage costs for Personal Training

An extra fee will be charged for destinations over a 15 mile radius from Ely.


Personal Coaching Session

A contract with terms and conditions regarding conduct and expiry times between Bodymode and the client will be issued before training commences - additional terms and conditions will apply. No Refunds given for unused sessions. All sessions require 24 hours’ notice to cancel without being charged 100% fee. Sessions cancelled with 48-24 hours will be charged 25%.


Nutrition Packages

Clients will be required to read and sign an INFORMED CONSENT FORM FOR NUTRITIONAL ADVICE FOR PHYSICAL ACTIVITY with Bodymode. Once analysis has started no refunds given.


Client Health

If a client turns up to a class or session unwell, Bodymode has the right to refuse admittance and no refund will be given. It is shows respect to the teacher and the clients that unwell participants stay at home. Clients that have booked with a pass will be able to cancel and rebook the session before the session starts*. Clients that have booked a single session will only get a refund if outside the 24 hour notice period.


Using the website

You may book a class, course or personal session via the online booking system. Please follow the instructions on the classes page.

All bookings made on the website are subject to Bodymode's terms and conditions, and by making a booking, you are agreeing to the terms and conditions.

You are only permitted to make bookings for yourself, or others for on whose behalf you are authorised to act.


Online Booking System

Bodymode uses a third party - Bookingbug.com  to take online bookings and PayPal for online payment processing. Please refer to the individual provider websites for more info.



Whilst Bodymode takes every precaution to protect your personal online security, Bodymode cannot guarantee the operation of the site will be secure, confidential, uninterrupted or error-free. In using the Bodymode website, you will not hold Bodymode responsible for any breach of security, unless such breach has been caused by Bodymode’s negligence.


Information on this website

The information on this website is not intended to provide advice, medical or otherwise, and Bodymode accepts no responsibility for loss which may arise from use of any information on this website. The Bodymode website may contain links to external websites, and Bodymode is in no way responsible for the content of any of these external websites.



Small files know as cookies, which are normal feature of most websites, are stored by our website on your computer. We in no way use any information from these cookies, nor do we have access to them, once you have closed your browser and stopped browsing the site.


Change of policy

Bodymode may change or terms and conditions and policies from time to time, so please check this page regularly.



Bodymode will collect personal information from you in order to provide you with a service. Bodymode does not share any of your details with any third party.


When placing a booking, or attending a class, you are obliged to provide Bodymode with your name, email address and phone number. Bodymode may ask for more information than this, in order to improve our services to you, but you are under no obligation to provide more.


Terms updated: 11th August 2018